Services are offered on RAW through Jobs, which can be fixed price, price per hour or price per item. Services delivered in these ways on RAW are collectively referred to in these terms as “Jobs”.
On Commencement of a Job the Buyer pays funds into the Escrow Account, and the Buyer must confirm their requirements upfront in the WorkStream.
The Seller must provide regular progress updates and respond within one (1) working day to all messages from the Buyer, in the WorkStream.
Sellers must deliver work within the delivery times as agreed with the Buyer upfront in the WorkStream for Custom Jobs.
Sellers must fulfil their Jobs and Buyers agree to pay for work delivered. Users will be penalised for cancellations or refunds caused by them, without just reason.
Sellers must provide, and be given the opportunity by the Buyer to provide, at least two further alterations on the work delivered if the Buyer is not initially satisfied.
Once the Job has been completed the Seller will raise a request to receive payment, including the release of funds held in the Escrow Account. Sellers must not request payment upfront before work has been completed. Buyers must pay within the 7 day payment terms.
All payments for work completed must go via RAW unless RAW has given its express written permission otherwise in relation to a specific payment or invoice; attempts to pay outside of RAW will lead to sanctions not limited to immediate account suspension. Users must immediately report to RAW any offers to pay outside of RAW made by their Buyer or Seller.
Once payment has been made, Buyers are granted all rights for the delivered work.
For purposes of service messages, notices, offers and news about RAW, Users receive alerts on certain pages and emails to the email addresses associated with their accounts. Users can easily unsubscribe from any email notification using an unsubscription link found at the end of any email as well as their Settings page.
2. User accounts
To use RAW, Users have to register for an account, provide accurate and complete information, and keep their account information updated. Both Buyers and Sellers undergo the same account registration process.
Each account must be a personal account, but Users may trade as a sole trader, company or any other legal entity (whether incorporated or unincorporated).
Users cannot register for more than one account.
The information that Users supply in the public profile of their account must comply with RAW profile policies
.
RAW reserve the right to restrict your access, temporarily or indefinitely block your account, stop any Jobs you have in progress, warn other Buyers and Sellers of your actions or issue you a warning if:
you breach the letter or spirit of these terms and conditions or the referenced policies;
we are unable to verify or authenticate any information you provide to us;
we believe that your actions may cause any loss or liability to our Users or to us
Users are solely responsible for any activity that occurs on their account, unless it is a result of actions beyond their control (such as hacking or if someone steals their password when they have taken reasonable steps to keep it secure). Users may never use another person’s user account or registration information for the Website.
3. Job delivery
a) respond in the WorkStream within one (2) working day to confirm work has started otherwise the Buyer may request and will be entitled to a refund in accordance with Section 6;
b) provide regular progress updates in the WorkStream and respond within one (1) working day to all messages from the Buyer;
c) complete the Job within the delivery timescales indicated in job description including handover of all deliverable in the WorkStream. Failing to deliver within those timescales may mean the Buyer requests and is entitled to a refund in accordance with Section 6;
All direct communication between Buyer and Seller must go via the WorkStream to keep both parties protected in case of a Dispute.
Once the job has been completed the Seller will raise an invoice and:
the Buyer is then able to leave feedback for the Seller, upon which the funds held in the Escrow Account will be automatically released to the Seller as payment;
alternatively, if the Buyer is not satisfied with the deliverable they can reject the invoice and provide the Seller with detailed feedback on what work remains outstanding. The Seller must provide, and be given the chance to provide, at least two revisions of the deliverable based on detailed feedback from the Buyer;
if the Buyer does not either i) leave feedback for the Seller, nor ii) reject the invoice, the funds held in the Escrow Account will be automatically released on their behalf to the Seller as payment after seven (7) days.
if the funds held in the Escrow Account are released to the Seller in accordance with a) or c) above, RAW and the Seller will be entitled to assume that the Buyer is satisfied with the Job and does not have a dispute of any kind in relation to the Job. The Buyer agrees that they will not file a dispute or seek to reverse payment through their credit card provider, bank or PayPal.
3.2 Custom Jobs
The Seller’s payment for Custom Jobs are either agreed as fixed price, price per item or as a per hour rate Job:
a) for a per hour rate Custom Job the Buyer agrees to pay the Seller based on the time spent, not on the real or perceived quality of any deliverable provided. The Seller must provide the Buyer, on request, with a breakdown of their billed hours as evidence;
b) for a fixed priced Custom Job the Buyer agrees to pay the Seller based on deliverable. The parties should agree upfront in the WorkStream whether to divide the project into milestones, with associated milestone payments. If milestones have not been agreed then the Custom Job will only be invoiced on full completion of all deliverable.
c) for price per item Custom Jobs the Buyer agrees to pay the Seller for all items delivered.
On acceptance of a Proposal the Buyer will pay into the Escrow Account the agreed deposit amount.
The Buyer must then provide their detailed requirements in the WorkStream so that the Seller can get started. These requirements should include (but not be limited to):
a) timeframe for delivery of the Job or milestones;
b) description of any subjective elements of the Job like aesthetics providing similar examples;
c) breakdown of all expected deliverable;
d) any other expectations for the work.
Once requirements have been received from the Buyer, the Seller must:
a) respond in the WorkStream within one (1) working day to confirm commencement of work. Failing to respond within one (1) working day may mean the Buyer requests and will be entitled to a refund in accordance with Section 6;
b) provide regular progress updates in the WorkStream and respond within one (1) working day to all WorkStream messages from the Buyer;
c) complete the Job, including handover of all deliverable in the WorkStream, within the delivery timescales agreed with the Buyer,
if missing a previously agreed deadline is unavoidable then the Seller must inform the Buyer immediately in the WorkStream and provide a revised delivery date.
failing to deliver the work within agreed timescales, or repeatedly revising previously agreed deadlines, may mean the Buyer requests a cancellation of the Custom Job and will be entitled to a refund of any funds in the Escrow Account.
late or non-delivery of a Job will negatively affect the Seller’s rankings on RAW.
All direct communication between Buyer and Seller should go via the WorkStream to keep both parties protected in case of a Dispute.
When the Custom Job is completed (or an agreed milestone has been reached) the Seller will raise an Invoice:
a) the fees charged in the Invoice should be as has been explicitly agreed upfront in the Proposal. If requirements/ scope changes materially during a Custom Job the Seller may need to propose a change to a previously agreed price. This must be explicitly agreed in the WorkStream before any extra work is undertaken so that the Buyer can confirm whether they wish to proceed with the additional scope for the extra cost;
b) the Buyer must pay the Invoice within seven (7) days of the Invoice being raised;
c) alternatively, if the Buyer does not agree that the Job has been completed then the Buyer can reject the Invoice. The Buyer must then provide the Seller with detailed feedback in the WorkStream on what work remains outstanding. The Seller must provide, and be given the chance to provide, at least two iterations of the deliverable based on detailed feedback from the Buyer;
d) if the Buyer does not either i) pay the Invoice or ii) reject the Invoice within such seven (7) day period RAW will provide assistance to the Seller to chase payment and may temporarily or permanently restrict the Buyer’s account. If the Invoice remains unpaid after fifteen (15) days a final 24-hour notification will be issued to the Buyer. If after 24 hours the Buyer has not responded to this notification the funds in the Escrow Account, up to the unpaid Invoice amount, will be released to the Seller’s RAW Wallet. If the Escrow funds are not sufficient to cover the unpaid Invoice amount in full, the Buyer’s RAW Wallet funds and the credit card or other previously used payment method by the Buyer may be used to cover the remainder. In accordance with our Privacy Policy RAW may provide personal data of the Buyer to the Seller if the Seller confirms that they intend to issue proceedings or pursue legal action against the Buyer.
e) if the Buyer pays the invoice or funds are utilised in accordance with d) above, RAW and the Seller will be entitled to assume that the Buyer is satisfied with the Job and does not have a dispute of any kind in relation to the Job. The Buyer agrees that they will not file a dispute or seek to reverse payment through their credit card provider, bank or PayPal.
3.3 Quality
All Sellers on RAW must strive to deliver a high standard of work, appropriately meeting their Buyer’s needs.
Specifically, Sellers must ensure that all deliverable provided in a Job:
a) are error free;
b) fully address each of the Buyer’s defined requirements;
c) are of a standard consistent with the level of expertise indicated in the Seller’s profile and or Proposal for Custom Jobs; and
d) are a complete set of deliverable as defined in the description or as agreed in the WorkStream as part of the requirements for Custom Jobs.
3.4 The heavy but important bits:
The Buyer and Seller create a direct service contract between themselves and RAW are not party to that contract.
Ownership in and to any materials and or deliverable arising from a Job and any intellectual property rights therein, will be assigned to the Buyer upon successful payment for the Job. If the Buyer and Seller wish to include any special terms of the contract (for example, in relation to the ownership of the work produced, ownership of intellectual property rights or special rights of termination), the Buyer and Seller should negotiate and document these terms in the WorkStream.
The terms and conditions of each Job shall be deemed to incorporate a term that in consideration of the fee paid for the Job the Seller thereby assigns to the Buyer absolutely with full title guarantee the following rights throughout the world:
a) the entire copyright and all other rights in the nature of copyright subsisting in the Job;
b) any database right subsisting in the Job; and
c) all other rights in the Job of whatever nature, whether now known or created in the future, to which the Seller is now, or at any time after the date of Commencement of the Job may be, entitled by virtue of the laws in force in the United Kingdom and in any other part of the world,
in each case for the whole term including any renewals, reversions, revivals and extensions and together with all related rights and powers arising or accrued, including the right to bring, make, oppose, defend, appeal and obtain relief (and to retain any damages recovered) in respect of any infringement, or any other cause of action arising from ownership, of any of these assigned rights, whether occurring before, on, or after the date of Commencement of the Job.
You promise that:
a) you are able to pay for the services if you are a Buyer and perform the services if you are a Seller;
b) you are not in breach of any applicable laws, rules or regulations or obligations to any other person;
c) you have made and will make all required legal and tax filings. If relevant, you will file all necessary legal documentation relating to your self-employment required by any governmental body, and pay all applicable taxes including without limitation PAYE or other income tax and national insurance;
d) you shall not (and shall not permit) any third party to either take any action or upload, download, post, submit or otherwise distribute or facilitate distribution of any Content, Job, or Proposal on or through the services RAW provide, including without limitation any User Content, that infringes any patent, trademark, trade secret, copyright or other right of any other person or entity or violates any law or contractual duty.
4. Payments
Payments are made as described in Section 3, for a Job agreed by the Buyer as successfully completed. The payment terms are seven (7) days.
The Seller must not request a release of funds from the Escrow Account prior to Job completion; the purpose of funds being held in the Escrow Account is to provide the Seller with the security needed for them to undertake the work. Buyers must report such cases immediately. In such cases the Seller’s account may be temporarily or permanently suspended.
Regular payments may be made utilising the Auto Pay feature. RAW provides this facility solely to simplify the payment process. Use of this facility does not alter the nature of the relationship between RAW and its Users or between Buyers and Sellers.
All payments between Buyer and Seller must be processed through RAW as described in Section 3, both for work sourced on RAW and for any follow on work between the Buyer and Seller, either for the same Job or another Job. A Seller may seek express written permission from RAW to allow payment by alternative means for a specific invoice or payment if the Seller intends to issue proceedings or pursue legal action against the Buyer.
Payment (or attempt of) outside of RAW is a breach of these terms and conditions unless the prior express written consent of RAW has been obtained. Such payment (or attempt of) and will lead to temporary and/ or permanent suspension of the Buyer and/ or Seller’s account. The Seller will be liable for any loss of business and legal expenses that RAW may incur in recovering it. RAW reserve the right to sanction funds held in the Seller’s wallet in order to recover lost fees. Moreover, RAW will not mediate any Disputes or be liable to either the Buyer or Seller’s loss of business as a result of violation of this clause. Users must report attempts or offers to make payment outside of RAW by their Buyer or Seller to RAW immediately.
Payments by Buyers are routinely checked by RAW for fraud prevention purposes, before any payments are released to the Seller. RAW aim to process these payments and credit funds to the Seller’s RAW wallet within three (3) working days, however RAW reserve the right to take up to ten (10) working days.
To withdraw funds from their RAW Wallet a Seller needs to request a withdrawal. RAW process payments daily and will send the money to the Seller via their selected payment preference. Once RAW has processed payments, they are then subject to timescales imposed by the banking clearing system (BACS in the UK).
For security reasons, RAW reserves the right to request additional information from Buyers and Sellers, including original documents, and to verify documents with issuing institutions. Therefore, we reserve the right to request the following proofs of identity:
– a copy of a Government issued ID (Passport, Driver’s License or National ID Card);
– a copy of a recent utility bill showing your name and address (less than 3 months old);
For credit/debit card users (one of the following):
– a copy of the front and back of the card used. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits from the number on the back;
– Credit or Debit Card Bank Statement of the card used on your RAW account (less than 3 months old). For Security Compliance you must blank out the central 8 digits of the card number digits;
For PayPal users:
– PayPal Account statement showing your PayPal registered name, email address and verification status along with any relevant transactions.
For international Bank transfers, credit to the beneficiary may be delayed by factors such as local bank holidays, delays by an intermediary bank or other local conditions. Please note that some countries have been designated as “slow-to-pay” countries, and transfers made to those countries may take several days or even weeks in crediting the receiving account. Please see a complete listing of slow-to-pay countries.
In using the Escrow Account RAW act, subject to these terms and conditions, on the User’s behalf. RAW hold the funds in a separate client account. RAW is not a deposit taking body and any monies held by RAW on a User’s behalf are not insured deposits. Users will not receive interest or other earnings on the funds in their Escrow Account or RAW Wallet. RAW will endeavour to ensure that the funds in the Escrow Account or RAW Wallet are available to the User in accordance with these Terms and Conditions but do not guarantee that they will be available to the User in circumstances which are unforeseen or beyond our control.
If RAW has to return funds to the Buyer due to the Buyer (contrary to these Terms and Conditions) filing a dispute or requesting a payment be reversed through its credit card provider, bank or Paypal then RAW will be entitled to recover any such amount from the Seller’s RAW Wallet (and if insufficient monies are in the Seller’s Wallet), credit card or other previously made payment method if available. If RAW is unable to recover the amount returned to the Buyer from the Seller in full then the Seller agrees to pay to RAW any outstanding sums within 48 hours of RAW making a request.
To prevent funds being held indefinitely in the Escrow Account, RAW will notify the Seller in the event of funds being held in an Escrow Account for a Job that i) does not have an unpaid Invoice nor an open Dispute; and ii) has not had any activity in the WorkStream for a period of one (1) calendar month or longer. Activity is defined as any action by the Buyer or Seller in the WorkStream such as: a message posted, an Invoice is raised, a deposit into the Escrow Account made or a Refund Request raised.
a) The Seller will be asked to confirm either i) that the Job is still in progress by posting a message to the Buyer in the WorkStream with an update on progress; ii) that the Job has been completed by raising an Invoice in accordance with the terms defined in Section 3; or iii) that the Job was cancelled and issuing the Buyer with a refund in accordance with the terms in Section 6.
b) If no action is taken by the Seller within seven (7) days it will be assumed that the Job was not delivered by the Seller and the funds held in the Escrow Account will be automatically refunded back to the Buyer’s RAW Wallet. In this event the Seller’s rankings will be affected in accordance with the terms in Section 6.
5. Leaving Feedback
When the Job is completed and the Seller has been paid by the Buyer, both parties are asked to provide both qualitative feedback and a rating from 1-5 for the other party. This rating influences each User’s ranking on RAW.
Both parties should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to RAW.
Feedback comments that are reported to us as defamatory, abusive or offensive will be reviewed and may be removed at our discretion.
6. Cancellations and refunds
6.1 Cancellation of a Job
After the Commencement of a Job, the Buyer or Seller may request a cancellation:
a) the requester must notify the other party of the cancellation by placing a message in the WorkStream. Alternatively, if there are funds in the Escrow Account and the Buyer believes they are entitled to a refund subject to Section 6.2, the Buyer can notify the Seller of the cancellation by requesting a refund using the “Request Refund” action on the WorkStream.
b) if the Buyer fails to notify the Seller in the WorkStream that they wish to cancel the Job and the Job is subsequently completed, the Buyer must pay for the service delivered in accordance with these terms and conditions and should not seek to file a dispute or reverse payment with their credit card provider, bank or PayPal.
Once notified of a cancellation:
a) the Seller should stop working on the Job immediately;
b) the parties should agree in the WorkStream what payment is necessary for any work completed (or time spent, if it is a per hour Custom Job). If the cause of the cancellation was not due to the circumstances defined in Section 6.2 the Seller is entitled to request payment at minimum equal to the value of the deposit funds held in the Escrow Account. The Seller should request payment in accordance with Section 3 of these terms.
6.2 Refund policy
A Buyer is entitled to receive a refund of funds held in the Escrow Account excluding the refund fee as described in Section 8.1, under the following circumstances:
a) no response: the Seller has not responded in the WorkStream within one (1) working day of the Commencement of the Job;
b) non-delivery:
for fixed price or price per item Custom Jobs, non-delivery means agreed scope of work was not delivered within the agreed timescales;
for per hour rate Custom Jobs no time has been spent.
c) poor quality: with the exception of per hour rate Custom Jobs, the deliverable provided by the Seller do not meet the terms defined in Section 3.2 after at least two revisions have been provided by the Seller in response to detailed feedback from the Buyer; or
d) the Seller lost a Dispute.
Buyer and Seller may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by RAW, as defined in Section 6.3 .
Refunds are only applicable to funds held in the Escrow Account. As per Section 3, funds should only be paid out of the Escrow Account once the Buyer is satisfied that the Job (or any agreed milestone deliverable) has been completed. By releasing funds from the Escrow
Account the Buyer accepts that this money is non-refundable.
Buyers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Buyer’s account being automatically suspended.
6.3 Requesting a refund
A Buyer can request a refund of the funds held in the Escrow Account excluding the refund fee as described in Section 8.1, using the “Request Refund” action in the WorkStream and specifying a reason for their request:
a) the Seller must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to RAW for Dispute assistance and handled in accordance with Section 7;
b) if the Seller does not respond to a Refund Request within three (3) working days (a “non-action” Refund Request) then RAW may release the funds automatically back to the
Buyer subject to the following clause.
RAW will process approved (or non-action) refund requests back to the Buyer’s RAW Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If RAW reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations RAW shall not be obliged to make the refund.
6.4 Refund and cancellation penalties
Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the RAW marketplace as follows:
a) where the Seller is at fault for the refund (for example, due to no response, poor quality of work or they have cancelled the Job), it will negatively impact their Seller status and rankings;
b) where the Buyer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Buyer status;
c) multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.
RAW will process approved (or non-action) refund requests back to the Buyer’s RAW Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If RAW reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations RAW shall not be obliged to make the refund.
7. Disputes
RAW encourage our Sellers and Buyers to try and resolve any disagreements between themselves. However should that not be possible RAW Customer Services can provide Dispute resolution.
A Dispute can be raised:
a) by the Seller manually after a Buyer has rejected an invoice;
b) by the Seller automatically if they decide to reject a Refund Request received from a
Buyer.
To raise a dispute, the Seller is required to pay a non-refundable fee as per section 8.2
Disputes are available to Sellers that have qualified as trusted members of the RAW community.
If the amount disputed is £100 (or €130 or USD $160) or above, RAW may reach out to both parties in order to mediate and try and bring the Dispute to resolution.
RAW will aim to make a resolution decision on behalf of both parties within seven (7) days. If a mutual resolution has already been agreed between both parties on the workstream, then the dispute will either be cancelled or resolved in line with the mutual agreement.
In the event of having to make a resolution decision, RAW will use only the communication in the WorkStream as sole evidence, and consider:
a) if both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete or rectify the Job;
b) if the Job was delivered (or the milestone was met, if the Dispute is for a milestone payment) in accordance with the terms in Section 3;
c) for Disputes concerning the quality of the work delivered: RAW will consider whether the Seller has met general quality standards as defined in Section 3.3. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision;
d) if the Buyer and Seller have complied with these terms and conditions.
In the event of having to make a resolution decision on behalf of the parties, RAW will notify both parties within fourteen (14) days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these terms and conditions. Our involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated
8. RAW fees
8.1 Buyer Fees
RAW do not charge a fee to the Buyer. RAW only pass on payment processing fees on deposit of funds as follows, subject to a minimum charge of 50p per transaction:
Deposit payment method Fee
Bank Transfer No charge
Paypal 1.9%
Credit / Debit card 1.9%
There is an optional listing fee of £9 (or €13 or USD $14) where a Buyer may choose to mark a job listing as ‘urgent’ with a prominent symbol that will make it stand out.
In case a Buyer is entitled to a refund according to Section 6.2, the Buyer receives the funds requested according to Section 6.3 minus a refund fee equal to 10% of the requested amount. The refund fee is waived in case the Seller is at fault for the refund per Section 6.4.
8.2 Seller fees
For Sellers registered RAW charges a Service Fee of a 3.5% (excl. VAT) on all work billed (earnings), above the first £175 | €210 | $280 USD earned in the month which has a 15% (excl. VAT) Service Fee.
For Sellers registered RAW charges a Service Fee of a 5% (excl. VAT) on all work billed (earnings), above the first £375 | €520 | $560 USD earned in the month which has a 15% (excl. VAT) Service Fee.
The minimum payment made using Auto Pay is £7| €7 | $7 (excl. VAT).
The minimum Service Fee per invoice is £1 (excl. VAT).
All Users are provided with a statement at the end of each month showing their net effective commission fee in their ‘Payments’ section on the Website.
For quality control purposes, Sellers have an allotment of fifteen (15) Proposal credits per month for free but can purchase extra credits when the free allotment has been used. The charge for extra proposal credits is:
credits GBP EUR USD
5 5.95 7.95 8.95
10 8.95 12.95 13.95
25 14.95 19.95 21.95
50 19.95 27.95 29.95
100 29.95 41.95 44.95
When a Seller withdraws funds from their RAW Wallet, RAW pass on any fees incurred to process the payment by third parties as a withdrawal fee, as follows:
Withdrawal Currency Withdrawal Method Fee
GBP UK bank transfer No charge
GBP SEPA/Local Currency* £1.99
GBP International bank transfer £19.99
USD US bank transfer (ACH) No charge
USD SEPA/Local Currency* $2.99
USD International bank transfer $29.99
EUR SEPA/Local Currency* €1.99
EUR International bank transfer €19.99
GBP | USD | EUR Paypal 1.9%
GBP Payoneer £2
USD Payoneer $3
EUR Payoneer €2.5
GBP | USD | EUR Skrill 1%
*SEPA / Local currency bank transfer: – If your country is included in the SEPA/Local Currency countries list and you choose the local currency bank transfer option, our banking partner will automatically convert (at wholesale foreign exchange rates) and pay your withdrawal directly to your local bank account
Bank transfer reversal fees – If your bank transfer gets reversed due to incorrect banking information, wrong bank account type or foreign currency bank account settings limitation, you will be charged a reversal fee of £2 | €3 | $3 as well as the currency exchange difference (if applicable).
If a Seller decides to purchase optional features to further increase their chances of winning work on RAW they will pay a feature fee. The latest fees for these features can be found here.
If Seller decides to raise a dispute as per section 7, they are required to pay a non-refundable fee equal to 10% of the invoice or refund amount, subject to a minimum charge of £5 (or €7 or $8) per dispute.
8.3 Zero Service Fee scheme
8.3.1 General
The Zero Service Fee scheme enables Sellers to apply the benefit of the tools available on RAW to the work with their existing client base for no Service Fee. To participate in this scheme Sellers invite a client that they already have a working relationship with outside of RAW (“Existing Clients”), to join RAW by entering their email address in a special invitation form (“RAW Invitation”) or by placing a widget on a website or blog (“RAW Widget”).
8.3.2 No Service Fee
Subject to the eligibility conditions in Section 8.3.2 all payments made by Existing Clients to the Seller through payment of Invoices on RAW will not be charged the Service Fee described in Section 8.2. The full invoiced amount paid by Existing Clients will be deposited in the Seller’s RAW Wallet and be available for withdrawal in keeping with these terms and conditions.
8.3.2. Eligibility
To be eligible for the Zero Service Fee scheme:
you must have an active User account on RAW;
you may not invite yourself to the Zero Service Fee scheme;
the work with your Existing Client was not originally sourced on RAW;
your Existing Client should not already have a User account (active or inactive) on RAW;
your Existing Client must sign up for a User account using the activation link they received in their RAW invitation or the links of the RAW Widget;
after sign-up, your Existing Client must pay at least one of your Invoices through RAW.
There is no limit to the number of Existing Clients that can be invited under this scheme.
8.4 Admin fee for inactive User accounts
If a User has funds in their RAW Wallet and the User has not logged in to their RAW account for a period of six (6) months or more then RAW will charge a monthly administration fee of £6.70 (excl. VAT) for holding those funds on behalf of the inactive User. This fee will be automatically collected each month from the funds in the User’s RAW Wallet starting from the seventh (7th) calendar month since the User last logged in to their User account. The collection of this fee will end when either i) the account becomes active again after the User logs back in to RAW, or ii) the balance in the RAW Wallet is cleared.
9. Referral Program
9.1 General
The RAW Referral Program is a program that allows Users to receive certain benefits in their User account (“Referral Reward”) if they refer a non-RAW user (“Referred User”) to RAW and they then make a qualifying purchase on the site (“Successful Referral”). Users perform this referral by submitting the email address of the Referred User on a special referral form or by sharing a special referral link found through RAW (“Referral Invitation”).
9.2 Referral Reward
Subject to the eligibility conditions in Section 9.3, Users will receive the following as Referral Reward for every Successful Referral:
£30 (or €40 or USD $45) Voucher deposited in their RAW Wallet. See Section 10 for terms on the use of Vouchers.
A special badge on their RAW Profile page for the first Successful Referral.
9.3 Eligibility
To be eligible for the Referral Reward:
you must have an active User account on RAW;
you may not refer yourself for the Referral Program;
the Referred User should not already have a User account (active or inactive) on RAW;
the Referred User should sign up for a User account using the activation link of the Referral Invitation;
the Referred User should have received and paid invoices within 730 days from registration of at least £50 (or €70 or $75). Payments from the Referred User towards the User account as well as from the Referred User towards other User accounts that got referred by the User account are excluded from this billing calculation.
9.4 Discontinuance or modification
RAW reserves the right at any time to modify or discontinue the Referral Program either temporarily or permanently with or without notice. RAW will not be liable to you in the event of any modification, suspension or discontinuance of the Referral Program. Non-fraudulent accrued Referral Rewards are not affected by suspension or discontinuance of the Referral Program.
9.5 Non-compliance
RAW reserves the right to not grant or to remove any previously granted Referral Reward from your User account should any of the RAW terms and conditions not be met. RAW reserves the right to suspend the User account or remove Referral Reward should abusive or fraudulent activity regarding the Referral Program be suspected at the discretion of RAW.
10. Vouchers
Users may receive funds deposited directly in their RAW Wallet as part of a promotion or as a Referral Reward (see Section 9); or alternatively receive a promotional code for a fixed or percentage discount on services purchased on RAW (“Vouchers”).
These Vouchers:
will be for the exclusive use of purchasing services on RAW, their monetary value will not be available for withdrawal from RAW.
where the voucher is a direct deposit of funds in the user’s RAW Wallet, the currency of the voucher will be the one that corresponds to the highest balance in the User’s RAW Wallet in case there is one that is higher than the other two or GBP (£) in any other case.
where the voucher is in the form of a promotional code, the code can only be used once even if the voucher is used in a transaction for less than the monetary value of the voucher.
11. General terms of website use
The RAW terms of website use define how Users may make use of RAW whether as a guest or a registered user. They contain the heavy but important stuff so please read them carefully.
12. Privacy Statement
By proceeding to use the RAW service Users consent that RAW may process the personal data (including sensitive personal data) that RAW collects from them in accordance with the RAW Privacy Policy.
13. Governing Law
These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions or their subject matter or formation (including non-contractual disputes or claims).
14. Related Policies
The following policies are part of these terms and conditions and should be read carefully:
Terms of website use
Privacy Policy
Posting policies:
Jobs posting policies
Profile policies
WorkStream policies
15. Definitions
In these terms and conditions:
‘Buyer’ means a person buying services from a Seller on RAW;
‘Commencement of the Job’ means the purchase by the Buyer or acceptance of a Proposal for a Custom Job by the Buyer in the WorkStream;
‘Content’ means such things as data, text, photographs, videos, audio clips, written posts and comments, graphics, User content and interactive features generated, provided, or otherwise made accessible on or through RAW;
‘Custom Job’ is a piece of work that commences with the acceptance of a Proposal by a Buyer. This work is agreed either after the Buyer has posted a request on RAW or in direct communication between a Buyer and a Seller in the WorkStream.
‘Dispute’ means a dispute raised in relation to a rejected Invoice or a rejected Refund Request;
‘Escrow Account’ means the virtual account where money is deposited on Commencement of the Job and is only released in accordance with these terms and conditions;
‘Invoice’ means a bill for a completed Job which is raised by the Seller in the WorkStream or in the RAW payments dashboard;
‘Job’ means a piece of work that a Seller and Buyer agree via RAW is to be provided by the Seller to the Buyer. Job refers to work either agreed when a Proposal by a Seller is accepted by the Buyer for a Custom Job;.
‘RAW’ means the website with the domain name www.robinsandwright.com or Robins and Wright Limited as the context so requires;
‘RAW Wallet’ means the online electronic wallet which holds your money that is available to you to either withdraw at anytime or use as currency to pay for Jobs on the site;
‘Proposal’ means an offer made by a Seller to a Buyer to provide a Custom Job and which must contain a fee quotation;
‘Seller’ means a person selling services to a Buyer via RAW;
‘User’ means any person who uses RAW;
‘User Content’ means all Content uploaded, submitted, distributed, or posted to the services by Users, including without limitation, Proposals and communication via the WorkStream. User Content does not include any materials or deliverable, or intellectual property therein arising from a Job, which shall be assigned to the Buyer on successful payment for the Job. User Content is the sole responsibility of the person who originated it;
‘WorkStream is where all the communication between Buyer and Seller is conducted in private. Via the WorkStream, the parties can exchange information including attachments, send a Proposal or raise an Invoice, make payments, request a refund or raise a Dispute in relation to a Job.
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