Terms of service

Services are offered on Robins and Wright through projects, which can be fixed price, price per hour or price per item. Services delivered in these ways on Robins and Wright are collectively referred to in these terms as “projects.

On Commencement of a project the Employer pays funds into the Escrow Account, and the Employer must confirm their requirements upfront in the WorkStream.

The Freelancer must provide regular progress updates and respond within one (2) working day to all messages from the Employer, in the WorkStream.

Freelancers must deliver work within the delivery times as agreed with the Employer upfront in the WorkStream for Custom projects.

Freelancers must fulfil their projects and Employers agree to pay for work delivered. Users will be penalised for cancellations or refunds caused by them, without just reason.

Freelancers must provide, and be given the opportunity by the Employer to provide, at least two further alterations on the work delivered if the Employer is not initially satisfied.

Once the project has been completed the Freelancer will raise a request to receive payment,

including the release of funds held in the Escrow Account. Freelancers must not request payment upfront before work has been completed. Employers must pay within the 7 day payment terms.

All payments for work completed must go via Robins and Wright unless Robins and Wright has given its express written permission otherwise in relation to a specific payment or invoice; attempts to pay outside of Robins and Wright will lead to sanctions not limited to immediate account suspension. Users must immediately report to Robins and Wright any offers to pay outside of Robins and Wright made by their Employer or Freelancer.

Once payment has been made, Employers are granted all rights for the delivered work.

For purposes of service messages, notices, offers and news about Robins and Wright, Users receive alerts on certain pages and emails to the email addresses associated with their accounts. Users can easily unsubscribe from any email notification using an unsubscription link found at the end of any email as well as their Settings page.

  1. User accounts

To use Robins and Wright, Users have to register for an account, provide accurate and complete information, and keep their account information updated. Both Employers and Freelancers undergo the same account registration process.

Each account must be a personal account, but Users may trade as a sole trader, company or any other legal entity (whether incorporated or unincorporated).

Users cannot register for more than one account.

The information that Users supply in the public profile of their account must comply with Robins and Wright profile policies

Robins and Wright reserve the right to restrict your access, temporarily or indefinitely block your account, stop any projects you have in progress, warn other Employers and Freelancers of your actions or issue you a warning if:

  • you breach the letter or spirit of these terms and conditions or the referenced policies;
  • we are unable to verify or authenticate any information you provide to us;
  • we believe that your actions may cause any loss or liability to our Users or to us

Users are solely responsible for any activity that occurs on their account, unless it is a result of actions beyond their control (such as hacking or if someone steals their password when they have taken reasonable steps to keep it secure). Users may never use another person’s user account or registration information for the Website.

  1. project delivery
  1. respond in the WorkStream within one (2) working day to confirm work has started otherwise the Employer may request and will be entitled to a refund in accordance with Section 6;
  2. provide regular progress updates in the WorkStream and respond within one (2) working day to all messages from the Employer;
  3. complete the project within the delivery timescales indicated in project description including handover of all deliverable in the WorkStream. Failing to deliver within those timescales may mean the Employer requests and is entitled to a refund in accordance with Section 6;

All direct communication between Employer and Freelancer must go via the WorkStream to keep both parties protected in case of a Dispute.

Once the project has been completed the Freelancer will raise an invoice and the Employer is then able to leave feedback for the Freelancer, upon which the funds held in the Escrow Account will be automatically released to the Freelancer as payment; alternatively, if the Employer is not satisfied with the deliverable they can reject the invoice and provide the Freelancer with detailed feedback on what work remains outstanding. The Freelancer must provide, and be given the chance to provide, at least two revisions of the deliverable based on detailed feedback from the Employer; if the Employer does not either

  1. leave feedback for the Freelancer, nor
  2. reject the invoice, the funds held in the Escrow Account will be automatically released on their behalf to the Freelancer as payment after seven (7) days. if the funds held in the Escrow Account are released to the Freelancer in accordance with a) or c) above, Robins and Wright and the Freelancer will be entitled to assume that the Employer is satisfied with the project and does not have a dispute of any kind in relation to the project. The Employer agrees that they will not file a dispute or seek to reverse payment through their credit card provider, bank or PayPal.

3.2 Custom projects

The Freelancer’s payment for Custom projects are either agreed as fixed price, price per item or as a per hour rate project:

  1. for a per hour rate Custom project the Employer agrees to pay the Freelancer based on the time spent, not on the real or perceived quality of any deliverable provided. The Freelancer must provide the Employer, on request, with a breakdown of their billed hours as evidence;
  2. for a fixed priced Custom project the Employer agrees to pay the Freelancer based on deliverable. The parties should agree upfront in the WorkStream whether to divide the project into milestones, with associated milestone payments. If milestones have not been agreed then the Custom project will only be invoiced on full completion of all deliverable.
  3. for price per item Custom projects the Employer agrees to pay the Freelancer for all items delivered.

On acceptance of a Proposal the Employer will pay into the Escrow Account the agreed deposit amount. The Employer must then provide their detailed requirements in the WorkStream so that the Freelancer can get started. These requirements should include (but not be limited to):

  1. timeframe for delivery of the project or milestones;
  2. description of any subjective elements of the project like aesthetics providing similar examples;
  3. breakdown of all expected deliverable;
  4. any other expectations for the work.

Once requirements have been received from the Employer, the Freelancer must:

  1. respond in the WorkStream within one (1) working day to confirm commencement of work. Failing to respond within one (1) working day may mean the Employer requests and will be entitled to a refund in accordance with Section 6;
  2. provide regular progress updates in the WorkStream and respond within one (1) working day to all WorkStream messages from the Employer;
  3. complete the project, including handover of all deliverable in the WorkStream, within the delivery timescales agreed with the Employer,

if missing a previously agreed deadline is unavoidable then the Freelancer must inform the Employer immediately in the WorkStream and provide a revised delivery date. failing to deliver the work within agreed timescales, or repeatedly revising previously agreed deadlines, may mean the Employer requests a cancellation of the Custom project and will be entitled to a refund of any funds in the Escrow Account.

late or non-delivery of a project will negatively affect the Freelancer’s rankings on Robins and Wright.

All direct communication between Employer and Freelancer should go via the WorkStream to keep both parties protected in case of a Dispute.

When the Custom project is completed (or an agreed milestone has been reached) the Freelancer will raise an Invoice:

  1. the fees charged in the Invoice should be as has been explicitly agreed upfront in the Proposal. If requirements/ scope changes materially during a Custom project the Freelancer may need to propose a change to a previously agreed price. This must be explicitly agreed in the WorkStream before any extra work is undertaken so that the Employer can confirm whether they wish to proceed with the additional scope for the extra cost;
  2. the Employer must pay the Invoice within seven (7) days of the Invoice being raised;
  3. alternatively, if the Employer does not agree that the project has been completed then the Employer can reject the Invoice. The Employer must then provide the Freelancer with detailed feedback in the WorkStream on what work remains outstanding. The Freelancer must provide, and be given the chance to provide, at least two iterations of the deliverable based on detailed feedback from the Employer;
  4. if the Employer does not either i) pay the Invoice or ii) reject the Invoice within such seven (7) day period Robins and Wright will provide assistance to the Freelancer to chase payment and may temporarily or permanently restrict the Employer’s account. If the Invoice remains unpaid after fifteen (15) days a final 24-hour notification will be issued to the Employer. If after 24 hours the Employer has not responded to this notification the funds in the Escrow Account, up to the unpaid Invoice amount, will be released to the Freelancer’s Robins and Wright Wallet. If the Escrow funds are not sufficient to cover the unpaid Invoice amount in full, the Employer’s Robins and Wright Wallet funds and the credit card or other previously used payment method by the Employer may be used to cover the remainder. In accordance with our Privacy Policy Robins and Wright may provide personal data of the Employer to the Freelancer if the Freelancer confirms that they intend to issue proceedings or pursue legal action against the Employer.
  5. if the Employer pays the invoice or funds are utilised in accordance with d) above, Robins and Wright and the Freelancer will be entitled to assume that the Employer is satisfied with the project and does not have a dispute of any kind in relation to the project. The Employer agrees that they will not file a dispute or seek to reverse payment through their credit card provider, bank or PayPal.

3.3  Quality

All Freelancers on Robins and Wright must strive to deliver a high standard of work, appropriately meeting their Employer’s needs. Specifically, Freelancers must ensure that all deliverable provided in a project:

  1. are error free;
  2. fully address each of the Employer’s defined requirements;
  3. are of a standard consistent with the level of expertise indicated in the Freelancer’s profile and or Proposal for Custom projects; and
  4. are a complete set of deliverable as defined in the description or as agreed in the WorkStream as part of the requirements for Custom projects.

3.4 The heavy but important bits:

The Employer and Freelancer create a direct service contract between themselves and Robins and Wright are not party to that contract.

Ownership in and to any materials and or deliverable arising from a project and any intellectual property rights therein, will be assigned to the Employer upon successful payment for the project. If the Employer and Freelancer wish to include any special terms of the contract (for example, in relation to the ownership of the work produced, ownership of intellectual property rights or special rights of termination), the Employer and Freelancer should negotiate and document these terms in the WorkStream.

The terms and conditions of each project shall be deemed to incorporate a term that in consideration of the fee paid for the project the Freelancer thereby assigns to the Employer absolutely with full title guarantee the following rights throughout the world:

  1. the entire copyright and all other rights in the nature of copyright subsisting in the project;
  2. any database right subsisting in the project; and
  3. all other rights in the project of whatever nature, whether now known or created in the future, to which the Freelancer is now, or at any time after the date of Commencement of the project may be, entitled by virtue of the laws in force in the United Kingdom and in any other part of the world,

in each case for the whole term including any renewals, reversions, revivals and extensions and together with all related rights and powers arising or accrued, including the right to bring, make, oppose, defend, appeal and obtain relief (and to retain any damages recovered) in respect of any infringement, or any other cause of action arising from ownership, of any of these assigned rights, whether occurring before, on, or after the date of Commencement of the project.

You promise that:

  1. you are able to pay for the services if you are an Employer and perform the services if you are a Freelancer;
  2. you are not in breach of any applicable laws, rules or regulations or obligations to any other person;
  3. you have made and will make all required legal and tax filings. If relevant, you will file all necessary legal documentation relating to your self-employment required by any governmental body, and pay all applicable taxes including without limitation PAYE or other income tax and national insurance;
  4. you shall not (and shall not permit) any third party to either take any action or upload, download, post, submit or otherwise distribute or facilitate distribution of any Content, project, or Proposal on or through the services Robins and Wright provide, including without limitation any User Content, that infringes any patent, trademark, trade secret, copyright or other right of any other person or entity or violates any law or contractual duty.
  1. Payments

Payments are made as described in Section 3, for a project agreed by the Employer as successfully completed. The payment terms are seven (7) days.

The Freelancer must not request a release of funds from the Escrow Account prior to project completion; the purpose of funds being held in the Escrow Account is to provide the Freelancer with the security needed for them to undertake the work. Employers must report such cases immediately. In such cases the Freelancer’s account may be temporarily or permanently suspended.

Freelancers.

All payments between Employer and Freelancer must be processed through Robins and Wright as described in Section 3, both for work sourced on Robins and Wright and for any follow on work between the Employer and Freelancer, either for the same project or another project. A Freelancer may seek express written permission from Robins and Wright to allow payment by alternative means for a specific invoice or payment if the Freelancer intends to issue proceedings or pursue legal action against the Employer.

Payment (or attempt of) outside of Robins and Wright is a breach of these terms and conditions unless the prior express written consent of Robins and Wright has been obtained. Such payment (or attempt of) and will lead to temporary and/ or permanent suspension of the Employer and/ or Freelancer’s account. The Freelancer will be liable for any loss of business and legal expenses that Robins and Wright may incur in recovering it. Robins and Wright reserve the right to sanction funds held in the Freelancer’s wallet in order to recover lost fees. Moreover, Robins and Wright will not mediate any Disputes or be liable to either the Employer or Freelancer’s loss of business as a result of violation of this clause. Users must report attempts or offers to make payment outside of Robins and Wright by their Employer or Freelancer to Robins and Wright immediately.

Payments by Employers are routinely checked by Robins and Wright for fraud prevention purposes, before any payments are released to the Freelancer. Robins and Wright aim to process these payments and credit funds to the Freelancer’s Robins and Wright wallet within three (3) working days, however Robins and Wright reserve the right to take up to ten (10) working days.

To withdraw funds from their Robins and Wright Wallet a Freelancer needs to request a withdrawal, Robins and Wright process payments daily and will send the money to the Freelancer via their selected payment preference. Once Robins and Wright has processed payments, they are then subject to timescales imposed by the banking clearing system (BACS in the UK).

For security reasons, Robins and Wright reserves the right to request additional information from Employers and Freelancers, including original documents, and to verify documents with issuing institutions. Therefore, we reserve the right to request the following proofs of identity:

– a copy of a Government issued ID (Passport, Driver’s License or National ID Card);

– a copy of a recent utility bill showing your name and address (less than 3 months old);

For credit/debit card users (one of the following):

– a copy of the front and back of the card used. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits from the number on the back;

– Credit or Debit Card Bank Statement of the card used on your Robins and Wright account (less than 3 months old). For Security Compliance you must blank out the central 8 digits of the card number digits;

For PayPal users:

– PayPal Account statement showing your PayPal registered name, email address and verification status along with any relevant transactions.

For international Bank transfers, credit to the beneficiary may be delayed by factors such as local bank holidays, delays by an intermediary bank or other local conditions. Please note that some countries have been designated as “slow-to-pay” countries, and transfers made to those countries may take several days or even weeks in crediting the receiving account.

In using the Escrow Account Robins and Wright act, subject to these terms and conditions, on the User’s behalf. Robins and Wright hold the funds in a separate client account. Robins and Wright is not a deposit taking body and any monies held by Robins and Wright on a User’s behalf are not insured deposits. Users will not receive interest or other earnings on the funds in their Escrow Account or Robins and Wright Wallet. Robins and Wright will endeavour to ensure that the funds in the Escrow Account or Robins and Wright Wallet are available to the User in accordance with these Terms and Conditions but do not guarantee that they will be available to the User in circumstances which are unforeseen or beyond our control.

If Robins and Wright has to return funds to the Employer due to the Employer(contrary to these Terms and Conditions) filing a dispute or requesting a payment be reversed through its credit card provider, bank or Paypal then Robins and Wright will be entitled to recover any such amount from the Freelancer’s Robins and Wright Wallet (and if insufficient monies are in the Freelancer’s Wallet), credit card or other previously made payment method if available. If Robins and Wright is unable to recover the amount returned to the Employer from the Freelancer in full then the Freelancer agrees to pay to Robins and Wright any outstanding sums within 48 hours of Robins and Wright making a request.

To prevent funds being held indefinitely in the Escrow Account, Robins and Wright will notify the Freelancer in the event of funds being held in an Escrow Account for a project that

  1. does not have an unpaid Invoice nor an open Dispute; and
  2. has not had any activity in the WorkStream for a period of one (1) calendar month or longer. Activity is defined as any action by the Employer or Freelancer in the WorkStream such as: a message posted, an Invoice is raised, a deposit into the Escrow Account made or a Refund Request raised.
  3. The Freelancer will be asked to confirm either i) that the project is still in progress by posting a message to the Employer in the WorkStream with an update on progress; ii) that the project has been completed by raising an Invoice in accordance with the terms defined in Section 3; or iii) that the project was cancelled and issuing the Employer with a refund in accordance with the terms in Section 6.
  4. If no action is taken by the Freelancer within seven (7) days it will be assumed that the project was not delivered by the Freelancer and the funds held in the Escrow Account will be automatically refunded back to the Employer’s Robins and Wright Wallet. In this event the Freelancer’s rankings will be affected in accordance with the terms in Section 6.
  1. Leaving Feedback

When the project is completed and the Freelancer has been paid by the Employer, both parties are asked to provide both qualitative feedback and a rating from 1-5 for the other party. This rating influences each User’s ranking on Robins and Wright.

Both parties should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to Robins and Wright.

Feedback comments that are reported to us as defamatory, abusive or offensive will be reviewed and may be removed at our discretion.

  1. Cancellations and refunds

6.1 Cancellation of a project

After the Commencement of a project, the Employer or Freelancer may request a cancellation:

  1. a) the requestor must notify the other party of the cancellation by placing a message in the WorkStream. Alternatively, if there are funds in the Escrow Account and the Employer believes they are entitled to a refund subject to Section 6.2, the Employer can notify the Freelancer of the cancellation by requesting a refund using the “Request Refund” action on the WorkStream.
  2. b) if the Employer fails to notify the Freelancer in the WorkStream that they wish to cancel the project and the project is subsequently completed, the Employer must pay for the service delivered in accordance with these terms and conditions and should not seek to file a dispute or reverse payment with their credit card provider, bank or PayPal.

Once notified of a cancellation:

  1. a) the Freelancer should stop working on the project immediately;
  2. b) the parties should agree in the WorkStream what payment is necessary for any work completed (or time spent, if it is a per hour Custom project). If the cause of the cancellation was not due to the circumstances defined in Section 6.2 the Freelancer is entitled to request payment at minimum equal to the value of the deposit funds held in the Escrow Account. The Freelancer should request payment in accordance with Section 3 of these terms.

6.2 Refund policy

A Employer is entitled to receive a refund of funds held in the Escrow Account excluding the refund fee as described in Section 8.1, under the following circumstances:

  1. a) no response: the Freelancer has not responded in the WorkStream within one (1) working day of the Commencement of the project;
  2. b) non-delivery:

for fixed price or price per item Custom projects, non-delivery means agreed scope of work was not delivered within the agreed timescales;

for per hour rate Custom projects no time has been spent.

  1. c) poor quality: with the exception of per hour rate Custom projects, the deliverable provided by the Freelancer do not meet the terms defined in Section 3.2 after at least two revisions have been provided by the Freelancer in response to detailed feedback from the Employer; or
  2. d) the Freelancer lost a Dispute.

Employer and Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by Robins and Wright, as defined in Section 6.3 .

Refunds are only applicable to funds held in the Escrow Account. As per Section 3, funds should only be paid out of the Escrow Account once the Employer is satisfied that the project (or any agreed milestone deliverable) has been completed. By releasing funds from the Escrow

Account the Employer accepts that this money is non-refundable.

Employers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Employer’s account being automatically suspended.

6.3 Requesting a refund

A Employer can request a refund of the funds held in the Escrow Account excluding the refund fee as described in Section 8.1, using the “Request Refund” action in the WorkStream and specifying a reason for their request:

  1. a) the Freelancer must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to Robins and Wright for Dispute assistance and handled in accordance with Section 7;
  2. b) if the Freelancer does not respond to a Refund Request within three (3) working days (a “non-actioned” Refund Request) then Robins and Wright may release the funds automatically back to the

Employer subject to the following clause.

Robins and Wright will process approved (or non-actioned) refund requests back to the Employer’s Robins and Wright Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If Robins and Wright reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Robins and Wright shall not be obliged to make the refund.

6.4 Refund and cancellation penalties

Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the Robins and Wright marketplace as follows:

  1. where the Freelancer is at fault for the refund (for example, due to no response, poor quality of work or they have cancelled the project), it will negatively impact their Freelance status and rankings;
  2. where the Employer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Employer status;
  3. multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.

Robins and Wright will process approved (or non-actioned) refund requests back to the Employer’s Robins and Wright Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If Robins and Wright reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Robins and Wright shall not be obliged to make the refund.

  1. Disputes

Robins and Wright encourage our Freelancers and Employers to try and resolve any disagreements between themselves. However should that not be possible Robins and Wright Customer Services can provide Dispute resolution.

A Dispute can be raised:

  1. by the Freelancer manually after a Employer has rejected an invoice;
  2. by the Freelancer automatically if they decide to reject a Refund Request received from an Employer.

To raise a dispute, the Freelancer is required to pay a non-refundable fee as per section 8.2

Disputes are available to Freelancers that have qualified as trusted members of the Robins and Wright community.

If the amount disputed is £100 (or €130 or USD $160) or above, Robins and Wright may reach out to both parties in order to mediate and try and bring the Dispute to resolution.

Robins and Wright will aim to make a resolution decision on behalf of both parties within seven (7) days. If a mutual resolution has already been agreed between both parties on the workstream, then the dispute will either be cancelled or resolved in line with the mutual agreement.

In the event of having to make a resolution decision, Robins and Wright will use only the communication in the WorkStream as sole evidence, and consider:

  1. if both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete or rectify the project;
  2. if the project was delivered (or the milestone was met, if the Dispute is for a milestone payment) in accordance with the terms in Section 3;
  3. for Disputes concerning the quality of the work delivered: Robins and Wright will consider whether the Freelancer has met general quality standards as defined in Section 3.3. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision;
  4. if the Employer and Freelancer have complied with these terms and conditions.

In the event of having to make a resolution decision on behalf of the parties, Robins and Wright will notify both parties within fourteen (14) days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these terms and conditions. Our involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated

  1. Robins and Wright fees

8.1 Employer Fees

Robins and Wright do not charge a fee to the Employer. Robins and Wright only pass on payment processing fees on deposit of funds as follows, subject to a minimum charge of 50p per transaction:

Deposit payment method Fee

Bank Transfer No charge

Paypal 1.9%

Credit / Debit card 1.9%

There is an optional listing fee of £9 (or €13 or USD $14) where a Employer may choose to mark a project listing as ‘urgent’ with a prominent symbol that will make it stand out.

In case an Employer is entitled to a refund according to Section 6.2, the Employer receives the funds requested according to Section 6.3 minus a refund fee equal to 10% of the requested amount. The refund fee is waived in case the Freelancer is at fault for the refund per Section 6.4.

8.2 Freelancer fees

For Freelancers registered Robins and Wright charges a Service Fee of a 3.5% (excl. VAT) on all work billed (earnings), above the first £175 | €210 | $280 USD earned in the month which has a 10% (excl. VAT) Service Fee.

For Freelancers registered Robins and Wright charges a Service Fee of a 5% (excl. VAT) on all work billed (earnings), above the first £375 | €520 | $560 USD earned in the month which has a 10% (excl. VAT) Service Fee.

The minimum Service Fee per invoice is £1 (excl. VAT).

All Users are provided with a statement at the end of each month showing their net effective commission fee in their ‘Payments’ section on the Website.

For quality control purposes, Freelancers have an allotment of fifteen (8) Proposal credits per month for free but can purchase extra credits when the free allotment has been used.

When a Freelancer with Robins and Withdraws funds from their Robins and Wright Wallet, Robins and Wright pass on any fees incurred to process the payment by third parties as a withdrawal fee, as follows:

Withdrawal Currency  Method Fee

GBP UK bank transfer No charge

GBP SEPA/Local Currency* £1.99

GBP International bank transfer £19.99

USD US bank transfer (ACH) No charge

USD SEPA/Local Currency* $2.99

USD International bank transfer $29.99

EUR SEPA/Local Currency* €1.99

EUR International bank transfer €19.99

GBP | USD | EUR Paypal 1.9%

GBP Payoneer £2

USD Payoneer $3

EUR Payoneer €2.5

GBP | USD | EUR Skrill 1%

*SEPA / Local currency bank transfer: – If your country is included in the SEPA/Local Currency countries list and you choose the local currency bank transfer option, our banking partner will automatically convert (at wholesale foreign exchange rates) and pay your withdrawal directly to your local bank account

Bank transfer reversal fees – If your bank transfer gets reversed due to incorrect banking information, wrong bank account type or foreign currency bank account settings limitation, you will be charged a reversal fee of £2 | €3 | $3 as well as the currency exchange difference (if applicable).

If a Freelancer decides to purchase optional features to further increase their chances of winning work on Robins and Wright they will pay a feature fee. The latest fees for these features can be found here.

If Freelancer decides to raise a dispute as per section 7, they are required to pay a non-refundable fee equal to 10% of the invoice or refund amount, subject to a minimum charge of £5 (or €7 or $8) per dispute.

8.3 Admin fee for inactive User accounts

If a User has funds in their Robins and Wright Wallet and the User has not logged in to their Robins and Wright account for a period of six (6) months or more, then Robins and Wright will charge a monthly administration fee of £5 (excl. VAT) for holding those funds on behalf of the inactive User. This fee will be automatically collected each month from the funds in the User’s Robins and Wright Wallet starting from the seventh (7th) calendar month since the User last logged in to their User account. The collection of this fee will end when either i) the account becomes active again after the User logs back in to Robins and Wright, or ii) the balance in the Robins and Wright Wallet is cleared.

  1. General terms of website use

The Robins and Wright terms of website use define how Users may make use of Robins and Wright whether as a guest or a registered user. They contain the heavy but important stuff so please read them carefully.

  1. Privacy Statement

By proceeding to use the Robins and Wright service Users consent that Robins and Wright may process the personal data (including sensitive personal data) that Robins and Wright collects from them in accordance with the Robins and Wright Privacy Policy.

  1. Governing Law

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions or their subject matter or formation (including non-contractual disputes or claims).

  1. Related Policies

The following policies are part of these terms and conditions and should be read carefully:

Terms of website use

Privacy Policy

Posting policies:

projects posting policies

Profile policies

WorkStream policies

  1. Definitions

In these terms and conditions:

‘Employer’ means a person buying services from a Freelancer on Robins and Wright;

‘Commencement of the project’ means the purchase by the Employer or acceptance of a Proposal for a Custom project by the Employer in the WorkStream;

‘Content’ means such things as data, text, photographs, videos, audio clips, written posts and comments, graphics, User content and interactive features generated, provided, or otherwise made accessible on or through Robins and Wright;

‘Custom project’ is a piece of work that commences with the acceptance of a Proposal by a Employer. This work is agreed either after the Employer has posted a request on Robins and Wright or in direct communication between an Employer and a Freelancer in the WorkStream.

‘Dispute’ means a dispute raised in relation to a rejected Invoice or a rejected Refund Request;

‘Escrow Account’ means the virtual account where money is deposited on Commencement of the project and is only released in accordance with these terms and conditions;

‘Invoice’ means a bill for a completed project which is raised by the Freelancer in the WorkStream or in the Robins and Wright payments dashboard;

‘project’ means a piece of work that a Freelancer and Employer agree via Robins and Wright is to be provided by the Freelancer to the Employer. project refers to work either agreed when a Proposal by a Freelancer is accepted by the Employer for a Custom project;.

‘Robins and Wright’ means the website with the domain name www.robinsandwright.com or Robins and Wright Limited as the context so requires;

‘Robins and Wright Wallet’ means the online electronic wallet which holds your money that is available to you to either with Robins and Wright at anytime or use as currency to pay for projects on the site;

‘Proposal’ means an offer made by a Freelancer to an Employer to provide a Custom project and which must contain a fee quotation;

‘Freelancer’ means a person selling services to an Employer via Robins and Wright;

‘User’ means any person who uses Robins and Wright;

‘User Content’ means all Content uploaded, submitted, distributed, or posted to the services by Users, including without limitation, Proposals and communication via the WorkStream. User Content does not include any materials or deliverable, or intellectual property therein arising from a project, which shall be assigned to the Employer on successful payment for the project. User Content is the sole responsibility of the person who originated it;

‘WorkStream is where all the communication between Employer and Freelancer is conducted in private. Via the WorkStream, the parties can exchange information including attachments, send a Proposal or raise an Invoice, make payments, request a refund or raise a Dispute in relation to a project.